Become your industry’s Vanguard
“Compete FOR your customers, not against your competitors”
Dr. Phil Klaus (2014)
3 out of a 100 CX programs outperform other by 600%. Yes, they are six times more profitable than their competitors. Prof. Dr. Klaus labelled these CX-leaders the Vanguards.
The Institutes 5-level CX certification program revolves around making certain that your CX program is being delivered on a Vanguard level.
Every manager exposed to the Vanguard research of Prof. Dr. Klaus asks immediately how their company can become a Vanguard, too. Let us help you to become your industry’s Vanguard.