About Phil Klaus Institute
The Phil Klaus Institute is the global, independent Customer Experience Professional certification reference.
Founded on the highest academic and scientific rigor, solid CX research, and innovative, best in class technology resources, The Institute is the unique source of certification for managers and companies eager to become or maintain their Customer Experience leadership.
The Phil Klaus Institute was created on the pillars of scientific evidence, academic accuracy and decades of hands-on experience with CX management.
The Institute’s founder Professor Dr. Phil Klaus, his colleagues, collaborators, and clients, developed, tested, and validated every single detail around the Institute and its’ offerings meticulously. This diligence allows CX professionals to obtain and maintain a class-leading, career-boosting experience on their journey to master CX management practice.
Prof. Dr. Phil Klaus is the widely consider one of the leading global CX management, strategy, and practice experts.
His award-winning work on measuring and managing the CX research has appeared in numerous books, and a wide range of top-tier academic and managerial journals. He is the author of the best-selling book Measuring Customer Experience (#2 at Amazon).
Prof. Dr. Phil Klaus is the widely consider one of the leading global CX management, strategy, and practice experts.
His award-winning work on measuring and managing the CX research has appeared in numerous books, and a wide range of top-tier academic and managerial journals. He is the author of the best-selling book Measuring Customer Experience (#2 at Amazon).
Our President: Prof. Dr. Phil Klaus
Prof. Dr. Phil Klaus is the widely consider one of the leading global CX management, strategy, and practice experts.
His award-winning work on measuring and managing the CX research has appeared in numerous books, and a wide range of top-tier academic and managerial journals. He is the author of the best-selling book Measuring Customer Experience (#2 at Amazon). Prof. Klaus is a frequent keynote speaker at public and in-company seminars and conferences around the world.
Prof. Dr. Klaus is an experienced manager and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, ‘next practice,’ and business development.
Prof. Klaus, through his work, is aware of the challenges CX professionals, managers and companies are facing in developing and executing the best possible (as in most profitable, customer experiences). His colleagues, companies, CX managers and CX thought-leaders, asked Prof. Dr. Phil Klaus to spearhead an Institute for helping practitioners and businesses to converge in a unique and rigorous approach to CX discipline in the way of a five-connected levels of CX Global and Independent Accreditation. This triggered the foundation of the Institute.
Our President: Prof. Dr. Phil Klaus
Prof. Dr. Phil Klaus is the widely consider one of the leading global CX management, strategy, and practice experts.
His award-winning work on measuring and managing the CX research has appeared in numerous books, and a wide range of top-tier academic and managerial journals. He is the author of the best-selling book Measuring Customer Experience (#2 at Amazon). Prof. Klaus is a frequent keynote speaker at public and in-company seminars and conferences around the world.
Prof. Dr. Klaus is an experienced manager and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, ‘next practice,’ and business development.
Prof. Klaus, through his work, is aware of the challenges CX professionals, managers and companies are facing in developing and executing the best possible (as in most profitable, customer experiences). His colleagues, companies, CX managers and CX thought-leaders, asked Prof. Dr. Phil Klaus to spearhead an Institute for helping practitioners and businesses to converge in a unique and rigorous approach to CX discipline in the way of a five-connected levels of CX Global and Independent Accreditation. This triggered the foundation of the Institute.